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Frequently Asked Questions

Visiting hours

Our recommended visiting hours are from 8 AM to 8 PM. After 8 PM, we lock all our doors as most residents are asleep but you are welcome to visit anytime. Please call in advance for after hours visits to ensure access to the facility.

How do I find out about activities provided for the resident?

Please visit our calendar for the list of activities provided to the residents for the current month. We always welcome friends and family to attend our special events. For more details on any of our activities, please contact our Activities Director, Lyna Williams.

What role does Social Services play?

Our social services team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in the care and discharge planning for each resident. They can arrange professional services for Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and Individual therapy.

How is the laundry done? Can family members take laundry home?

All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in this hot temperature. Please avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled with your loved ones’ name.

Yes, family members can take laundry home. If family or caregiver is going to take care of the laundry at home, please let the nursing station know. This way, we can place a sign on the closet door notifying our housekeeping staff to leave the clothing for the family to pick up. We do request that family provide a hamper for clothes and pick it up twice a week.

How many pairs of clothes should I bring?

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. Please label all clothing with your loved ones’ name. Any items brought to the facility should be entered onto the resident’s personal inventory log in the medical chart. We advise residents not to bring in any valuable jewelry or a large amount of cash in the facility.

Is there a limit to the number of people who can visit at one time?

Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If not possible, we suggest a limit of one to three people in the room at one time.

Is there any private space available to use?

You may reserve the activities lounge for any special events (birthday, holidays, meals) with notice.

Can children visit?

We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age of 12.

Can we bring a family pet to the facility?

We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.

How often will a physician or health professional visit?

Physicians generally see residents upon admission and once every 30 days. However, our nursing professionals are in constant contact with all of the physicians that visit the facility.

Can I take my loved one home for a visit?

Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the Leave of Absence (LOA) book, located at the nursing station.

Can my loved one receive mail?

Yes, mail is delivered to the resident personally on a daily basis except for weekends and holidays.

Huntington Drive Health and Rehabilitation Center
Attn: ___________________ Room No. _____
400 West Huntington Dr.
Arcadia, CA 91007

Consider using our Send a Greeting feature on the website. You may type a message through email and send us your email greeting that we will hand deliver to your love one residing in our facility. The email feature is free of charge.

Is smoking permitted in the facility?

For the safety and welfare of all residents and staff, we are a non-smoking facility. There are designated smoking areas in the outdoor area.

Where should I park when I come to visit?

We have ample parking in the parking lot with wheelchair access. There are three parking lots that you may park at. We have one in the front of the building (Entrance on Huntington Dr.), one in the back of the building (Entrance on Holly Ave), and at Holy Angels Church (Marked in Green ). Avoid parking spaces specifically reserved for the handicapped, employees, and physicians.

Can I bring in my loved one’s favorite food?

Yes but please consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.

Is there someone who provides haircuts?

Yes, we have beauticians available.

Will my loved one’s room have a television?

Yes.

Will my loved one have telephone access?

All of the rooms currently feature a telephone hookup. Please inquire about service activation. However; feel free to bring in your cell phone.

Will my loved one have internet access?

Yes, WiFi Internet is provided for all residents and their guests.

How often will the Rehabilitation staff work with my loved one?

Your rehab director can inform you of the rehabilitation program designed for your loved one.

Will Medicare cover my stay in the facility?

Residents must have a Medicare care that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.

Who do I talk to about food preferences? Are there alternate options to each day’s menu?

Upon admission, our Registered Dietitian and/or Food Service Director will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.

Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs.

Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records, and relevant lab data. The results of these assessments are discussed at care conferences.

What do we do if we have concerns?

Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.

What is an Ombudsman?

An Ombudsman is an advocate for residents. They are a third party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do but are able to be a voice for a resident with a concern.

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.

The Admissions Coordinator will guide you through the necessary forms required for admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.